Customers are required to have their own shut off valve on their side of the meter. During the cold spells, if you are experiencing issues with frozen pipes, please contact a plumber. To turn of water on your side, you will locate the valve in the meter box on your side of the meter. Some customer valves may be outside the meter box. Valves can have a round knob you can easily turn on or off & others can have an Angle Stop. You will also see a ring just below it & a ring on top. The 2 rings must meet as one which will indicate meter is off. To turn the top part, you may use a hand held wrench or a T wrench. All of these can be puchased at your local hardware store. Simply turn the top part of the valve to the right until it meets up with the bottom part of the valve with the ring. You will see your dial stop moving once it is fully off. If you have questions or concerns, you are welcome to call the office at (817) 295-2131.
Customer Shut off Required
- Customer Shut Off ( PDF / 13 KB )