Customers are encouraged to read their own water meters and be involved with their water intake. In order to take advantage of our $3.00 discount and not be charged a monthly read fee, customers are able to record their present meter reading. Customer meter readings must be submitted by or before their due date and have the full meter reading provided.
Meter readings are accepted by payment coupon, phone, website or by email only. They are not accepted on the actual check.
STEP 1 Locate your meter box which is generally found towards the front of the property near the street. It is housed in a black rectangle or round box. Remove the lid by using a tool such as a large screwdriver. Insert the tool into one of the holes and pry the lid off.
STEP 2 Once you open the meter box lid, lift the protective cap on the meter. On the face of the meter, there is a large dial and a display of numbers. Read & write down all #'s from left to right. Be sure to include any stationary zero(s). If you have a digital meter, it will flash several sets of numbers. Your meter reading will include nine actual numbers that include leading zeros & a decimal. You must provide all those & the decimal as your current reading. Meter measures water in gallons.
STEP 3 Keep in mind that you might be checking your meter on a date different then what is printed on your bill. This could result in a difference in the amount you find, compared with the amount on which your bill is based. However, if your reading is considerably higher than what is on your bill, check for a leak or try to determine the source of large water use. If your reading is significantly lower than the reading on your bill, please contact us and let us assist you in determining the problem.